Sonos made a public Trello board to trace its damaged app fixes

The Sonos app is damaged, and it has been inflicting not simply prospects, but in addition sellers and installers so many issues over the previous few months. Now, it is documenting the app points it has already mounted in a public Trello board you can view and browse your self. The corporate’s Social & Group supervisor, Keith Nieves, has announced the Trello board on Reddit, describing it as a means for folks to maintain up to date about its “progress on the trail to a standard core app.” Whereas that is the primary time Sonos has taken this strategy, this is not a brand new thought for the tech trade: Fortnite maintains a Trello board filled with data on bugs plaguing completely different points of the sport.

Issues with the Sonos app began popping up after the corporate pushed a major app redesign again in April. The refreshed app was imagined to make it simpler to play completely different sorts of content material and was imagined to introduce extra new options. As an alternative, customers found that the appliance was missing primary options like the power to set alarms. It was additionally riddled with efficiency and reliability points, akin to people who prevented them from rearranging audio system, saved audio system from working altogether and made it tough for them so as to add new units to their house setup.

Sonos CEO Patrick Spence acknowledged that folks have been experiencing “vital issues” with the corporate’s new app in a publish revealed in July. He stated that Sonos had launched updates that improved the app’s efficiency since Might and laid out a timeline for different fixes, together with enhancing alarm consistency and restoring edit mode for playlists, that are rolling out within the subsequent couple of months.

Nieves is sustaining the Trello board by himself for now, and to date, it comprises launch notes from earlier fixes, in addition to a listing of patches popping out quickly. He stated that the playing cards within the board have been sourced from varied posts and launch notes communications, and he admitted that the board is “not an exhaustive record of each merchandise on [Sonos’] inner roadmap, neither is it a whole view of all recognized points.” He appeared to be open to collaboration with customers, although, and is asking customers to PM him if they’re experiencing points not famous on a card.

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