Meta ‘discovered errors and made adjustments’ to handle Threads moderation points

Meta will repair “errors” in how Threads enforces its guidelines after days of complaints in regards to the firm’s dealing with of content material moderation on the service. In , Threads head Adam Mosseri mentioned the corporate had already made some adjustments to handle points which have cropped up.

Mosseri’s feedback come as Threads customers have been more and more vocal about Threads’ seemingly aggressive, and generally weird, moderation selections. In a single , quite a lot of customers reported that their accounts had been penalized for utilizing the phrase “cracker” or “saltines.” Mosseri didn’t clarify precisely why a lot of these errors occurred, however mentioned that one of many firm’s inside instruments “,” which prevented human reviewers from seeing “enough context” in regards to the posts they had been moderating.

“For these of you who’ve shared issues about enforcement points: we’re wanting into it and have already discovered errors and made adjustments,” Mosseri wrote. “Most prominently, our reviewers (folks) had been making calls with out being supplied the context on how conversations performed out, which was a miss. We’re fixing this to allow them to make the higher calls and we are able to make fewer errors. We’re attempting to supply a safer expertise, and we have to do higher.”

Content material moderation isn’t the one concern that’s rankled Threads customers in current days. Earlier this week, Mosseri additionally promised that Threads was engaged on a repair to deliver “beneath management” on the service, following widespread complaints.