Here is why Amazon is providing refunds on its new Kindle Colorsoft e-reader

Only a few quick weeks in the past, Amazon officially unveiled its next-generation lineup of Kindle e-reader merchandise. Early impressions of the new hardware had been constructive, with the $280 Kindle Colorsoft being the clear star of the present. The Colorsoft is notable for being the first-ever Kindle with a color E ink display, which is an rising know-how with the potential to enhance the general studying expertise.

Sadly for Amazon, it seems that early Colorsoft items are affected by high quality management points regarding the display itself — users are complaining of a film-like graininess, in addition to a distracting yellow tint being displayed over their content material. The corporate has since responded by providing affected clients a alternative between a alternative unit or a full refund.

Why is my Kindle Colorsoft cargo being delayed?

Amazon is quickly halting gross sales of its new flagship e-reader

Amazon

As reported on by Good e-Reader, Amazon is quickly canceling shipments of its Kindle Colorsoft e-reader. The product was initially slated to ship on October 30, however the firm now intends on delivering items to clients within the mid-to-late November timeframe.

“Anybody who ordered or pre-ordered the machine is not going to obtain it till November ninth to 18th within the US and November twenty sixth in the UK,” says Good e-Reader’s Michael Kozlowski.

Amazon has since launched a press release relating to this Kindle Colorsoft scenario, confirming {that a} resolution is within the works. The corporate says that clients can anticipate shifts in machine availability, because it implements further high quality management measures.

“A small variety of clients have reported a yellow band alongside the underside of the show. We take the standard of our merchandise critically — clients who discover this will attain out to our customer support workforce for a alternative or refund, and we’re making the suitable changes to make sure that new gadgets is not going to expertise this challenge transferring ahead,” an Amazon spokesperson says.

Beforehand, it was unclear whether or not an over-the-air replace would be capable of remedy these show irregularities, or whether or not an even bigger {hardware} defect was at play. It now appears that Amazon is taking a hardware-first strategy to the issue.

Amazon’s Kindle Colorsoft listing at present sits at a consumer evaluation rating of two.6 on Amazon, with lots of of disgruntled customers complaining of a noticeable yellow bar on the backside of the product’s display, in addition to general picture fuzziness. Many customers have said that they’ve developed complications after their studying classes, as properly.

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Is colour E ink the longer term, or is it merely a passing fad?

E-readers with E ink know-how are starting to hit the mainstream market

Amazon

The Kindle Colorsoft represents Amazon’s first shopper foray into the world of colour E ink, however different e-reader producers are using the tech in their very own merchandise as properly. The Kobo Libra Colour and the Boox Go Color 7, for instance, are each obtainable in the marketplace, and are each geared up with colour E ink shows of their very own.

In truth, Kobo has a rising color-clad e-reader portfolio, at present consisting of the well-received Libra Color and Clara Colour merchandise. The Clara is a $150 mannequin with a 6-inch display and a light-weight type issue, whereas the Libra is a higher-end $220 product with stylus assist for annotations and note-taking.

In terms of studying comics, graphic novels, and cookbooks, the advantages of color-infused E ink go with out saying. E ink remains a remarkable technology, capable of simulate bodily paper whereas remaining extremely seen even in brilliant and sunny outside circumstances.

Whereas Amazon might have stumbled out of the gate with its first colour E ink product, it is hardly an indictment of colour E ink as an entire. We’re seeing increasingly e-readers incorporate full-color shows into the combo, and I anticipate this pattern to proceed within the years to return.

As for the Kindle Colorsoft itself, we’ll have to attend as Amazon investigates the foundation explanation for the show issues plaguing early items. Each the unusual grainy picture and the yellow tint impact are severe {hardware} points, and it is unclear how drastic of a re-work is required to repair the defect. The corporate says it is working shortly to get new and alternative gadgets out the door, nevertheless it would not go so far as to offer an actual ETA on new shipments.

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